victoria gardens of allen nursing home

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Reviews of Victoria Gardens of Allen

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Nursing Home Reviews for Victoria Gardens of Allen

April 06, 2020

I am/was a resident of this facility

People try hard and do their best to please residents. Therapy is a big help for those who need it. Management is great because they explain details of a bill or if you need advice. Paven goes past her obligations to the residents and she puts her best foot forward always. The food is unpredictable, you got to take it day by day. But overall, my wife and I are glad to be here! Activities is triple A plus because Anita goes above and beyond! I think its great that we have transportation to Walmart provided by staff to get us what we need!

January 23, 2020

By Jtoten244

I am a friend or relative of a current/past resident

I have had an uncle at the facility and the administration group led by Martha did above and beyond to assist in all needs. Highly recommend the facility for communication from the office and administration.

April 23, 2019

By jkctex

I am/was a resident of this facility

This is not a good rehabilitation place. I left after not getting help after paying out of pocket for week that i did know that I owed and ended up in hospital with pneumonia. The didn't have time to bother except for the medical doctor just prescribing more drugs and not addressing the illness.

November 26, 2015

By DaughterWifeMom

I am a friend or relative of resident

My father has been at Victoria Gardens for 10 years. My grandmother was there for the last two years or so, and passed away a month ago. Like any facility, you are going to have good aides and bad aides, good nurses and bad nurses, and over time, good directors and bad directors! We have been unhappy about issues (CNAs not changing him in a timely manner, not doing what they are supposed to, etc) and talked about moving facilities, but we decided to stay with the devil you know rather than devil you don't know... The most recent director Steve, is great. He really cares about the residents, and things have improved with him in charge! Generally the only problems we have anymore are on the weekend when Steve is not there!

October 08, 2014

By xraider13

I am a friend or relative of resident

This place will tell you one thing and do another. So many issues. They took out the catheter before they would leave the hospital, even though it was ordered by the Dr. When we asked, they refused to put one in unless their Dr. prescribed it. My mom is heavy and was their to rehab to gain strength after a fall and UTI and they had her wearing diapers. They often took over an hour to clean her after being called, and they did not clean her properly. She had existing open wounds that needed care. The bed they put her in did not have working controls on one side and we were told they were going to get an adapter cable and fix it. I talked to 4 different people about getting the bed fixed, and 6 days later it was still not fixed. I did not get to visit my mom on the 5th day there, but was there on the 6th day at 2pm. She was nearly in a vegetative state, completely unresponsive, unable to move or hold her call button. The "nurse" on duty (Nelson) told me that they had given her a dose of pain meds at lunch which is why she was so out of it and that we should come back after dinner. I didn't believe him and stayed for awhile with no change. After having to leave shortly to pick up my son, I came back and dinner was already done (she hadn't eaten in days) and my mom was still out of it. I then demanded to know what they gave her and when. I then found out that the pain medicine was given to her at 8am ( maximum time this medication stays in the system is 4 hrs). He tried to tell me it could last 12 hours, but when he realized that I was familiar with the medication, he back tracked a bit. I again expressed my concerns about the catheter and her wound issue. He told me that the wounds were all healed and she was doing great as of that morning. It is now 5pm and she is unresponsive. At this point I ask to have an ambulance transfer her to the ER. Long story short, got to the ER and the nurse there told me her wounds were in bad shape, she was bleeding and was not clean at all, and that he was 90% sure without running any tests that she had another UTI and that was causing her problems. (tests did reveal he was correct). DO NOT TRUST ANYTHING THEY SAY. If you have to have someone in this facility, make sure you can be there EVERY DAY and watch what they do on a regular basis.

May 16, 2014

By ptinnin

I am a friend or relative of resident

My mother received terrible care. No communication between staff members. Front office and director do NOT care about patients. No truthful information on daily records. Always said that she ate and received meds on time and that was NOT true. We were there!

June 15, 2012

By dsummer

I am a friend or relative of a resident

Overall, I enjoyed Victoria Gardens Nursing Home. Stated previously, I had volunteered there for about a year for a beginners nursing class. We would go about three times a week and stay for about three hours. When we were there, we got to tour the facility, become familiar with the staff and patients, and even perform certain tasks for nurses and doctors. The staff there are friendly and courteous. The facility itself is very quiet and looks cozy. Ive been out of high school for about 6 years now, and looking back I could say its one of the better nursing homes ive visited. My mother now volunteers there every tuesday, and she's grown quite fond of three women that she makes and buys little gifts for, ranging from their late 70's to a woman who is 94. I have been back recently to meet and visit with these women, and they seemed happy and in good health.

February 28, 2012

By kkssrrll

I am a friend or relative of a resident

The front desk was extremely rude and did not communicate well with my grandmother and visitors. Their was no smile at the greeting. Other than that all the nurses and assistants, all the kitchen help, everyone else was absolutely fantastic. Welcoming, patient, and extremely generous. The building was very dull, but my grand mother adored the birds at the front room. The outdoors were kept up extremely well. I was surprised by the food quality, my grand mother loved every thing they served. As did I. Over all I found this to be a perfect living situation for my grand mother and I would not hesisate to allow her to stay there as long as she needs. I feel she is very well taken care of, and she truly enjoys her stay.

June 13, 2011

By Daddy'sGirl7

Friend or relative of resident

My mother-in-law spent her last few months of life at Victoria Gardens. We selected that facility because it seemed cheerful, clean, and a good nurse to resident ratio. My mother-in-law was bedridden but seemed to have lots of residents and workers come in and visit with her. She had been ill for many years so when my husband and I had an opportunity to go on a once in a lifetime vacation we were assured that everything would be fine and we should go. We left detailed instructions with the facility and with our son in case my mother-in-law should pass on while we were gone. She apparently had a stroke one night. The facility called my son and daughter-in-law who came over and stayed with her until she died. The facility did everything possible to help my son and daughter-in-law handle things until we could get back. They were very respectful and went above and beyond.

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Services and Amenities of Victoria Gardens of Allen

Medicare

Health:
Overall:
Quality:
Staff:
Medicare Provider Number: 675882
Ownership Type: For Profit Corporation
Date Certified: 10/01/2020

General

Resident Capacity: 120

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About Victoria Gardens of Allen

Is this your business?

Victoria Gardens of Allen is a medium-sized skilled nursing facility in Allen, TX. The community has space for about 120 patients and is staffed by a variety of certified nursing assistants, licensed practical nurses, and registered nurses. There are no assisted living or independent living options at this facility. Costs range from about $150 to $350 per day depending on the type of room and care needs.

Health Services

Victoria Gardens offers counseling services for all its residents, ensuring that they receive emotional and mental support in addition to medical care. This nursing home is equipped to handle patients experiencing short-term injuries who require rehabilitation as well as those who need long-term medical supervision.

Victoria Gardens of Allen also provides Alzheimer's, cancer, dementia, diabetes, and renal care. The community is also located less than a mile from Texas Health Presbyterian Hospital, which has a Medicare ranking of 85 out of 100.

Amenities & Service Offerings

Private rooms for one or two residents are available at Victoria Gardens. Reviewers of the facility have commented that the individual rooms are spacious and not crowded. In addition to round-the-clock nursing care, the facility also offers adult day care, hospice care, and in-home care. Respite care is also available.

Residents at Victoria Gardens are encouraged to participate in a variety of social programs. These programs include games, group activities and other regularly scheduled events.

Nutrition and Wellness

Residents are encouraged to eat well for each meal, and exercise programs are available to provide some extra assistance getting or staying fit. The fitness center is equipped to handle residents of all capability levels.

Victoria Gardens residents are welcome to enjoy the community's gardens and may arrange for a professional massage. Religious services are also available for residents.

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Map of Victoria Gardens of Allen